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ISO 10002 Training Held at Istanbul Ticaret University

ISO 10002 Training was organized at Istanbul Ticaret University to maximize student satisfaction among administrative staff. 30 administrative staff members from various departments, primarily the Corporate Communications Directorate and Quality Coordination, participated in the training provided by the Turkish Standards Institute (TSE).

The ISO 10002 Training organized by the Quality Coordination and Corporate Communications Department of Istanbul Ticaret University was held in the E502 hall at the Sütlüce Campus. The training provided by Expert Trainer Bülent Kamış from the Marmara Education Directorate of the Turkish Standards Institute (TSE) was completed with the participation of 30 administrative staff from different departments of the university.

THE TRAINING LASTED TWO DAYS

During the two-day training program, participants gained important insights into ensuring the satisfaction of the university’s stakeholders and maintaining service quality at international standards. The training covered topics such as “General Concepts,” “Relational Marketing,” “Stakeholder Relationship Management,” and “Stakeholder Relationship Management as a Concept.” The training, which included case studies of process examples, was completed with a question and answer session.