Our new Call Center became operational
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*Our Call Center, one of the most vital units of Istanbul Commerce University, started its operations with its renewed equipment in its new office in Sütlüce Campus with the support of the Support Services Department and the Information Technology Department. Our call center, which answered 76 thousand 797 phone calls last year, serves as an important bridge between our students and our university.*
Due to the commissioning of our new call center, our Rector Prof. Dr. Abdulhamit Avşar, our Vice Rector Prof. Dr. Rahmi Deniz Özbay, our Secretary General Erdal Cesur and our Deputy Secretary General Kağan Köklen paid a congratulatory visit to our employees and our Assistant Students who work in the Call Center during the year outside of classes and training activities with the Assistant Student system.
MORE TECHNOLOGICAL, MORE SPACIOUS
. Our Rector Prof., who was accompanied by Promotion and Marketing Unit Chief Kaan Fidan and Call Center Manager Ertuğrul Çınar, received information about the work at the new call center on the Block C, Floor 4. Dr. Abdulhamit Avşar noted that they wanted the Call Center staff, who are in the office all day long, to have a brighter, more spacious, peaceful working environment with newer technological opportunities, and therefore the need was met. Rector Prof. Dr. Avşar, received information from unit managers and stated that it is important for assistant students to be trained at the Call Center with detailed knowledge of all units of the university.
40 EMPLOYEES, TENS OF THOUSANDS OF CALLS
The Call Center, which operates under the Promotion and Marketing Unit within the Department of Corporate Communications, serves as a bridge in carrying out the communication of our university throughout the year, especially in answering all kinds of questions of our students about our university. Our Call Center, which operates with nearly 40 employees in shifts during the promotion and preference periods, undertakes an important task, especially in answering the questions of prospective students about our university.
MORE THAN 75 THOUSAND CALLS ARE ANSWERED A YEAR
Approximately 100 thousand communication requests are answered in our Call Center throughout the year. Three quarters of these requests are phone calls. Our staff responded to 76 thousand 797 telephone calls between February 2023 and February 2024, and resolved 73 thousand 339 of these calls, while directly resolving the questions and problems posed by 58 thousand 824 calls without creating a burden on the units of our university. During this period, 14 thousand 515 calls were resolved with the correct interlocutors in our university units.
THE BIGGEST SUPPORTER OF OUR STUDENTS
While 74 percent of the calls come from our university students, the other part consists of undergraduate and graduate candidate students, requests to meet with our academic and administrative units, and education consultancy calls. Our call center is one of the units that provide the most important support to the quality studies of our university. In the Call Center, which is one of the quality monitoring units of our university, which prioritizes student satisfaction, in addition to telephone calls, 2931 communication calls were answered via Webmail, 7 thousand 699 via Online and Offline Web Support, and 4 thousand 117 via Whatsapp during the period of February 2023-March 2024.
